Morgan Powers and Rita Barsz
12:45pm - 1:45pm
Beacon Heights Room
One of the highly dreaded accountabilities of being an HR leader is having to maneuver through a tough conversation on your team or with the employees you support. Not only do many of us want to avoid conflict, but we may also be fearful of losing respect, offending others, or even find ourselves distrusting our own judgment. When we combine these internal concerns with external excuses to avoid a crucial conversation, we push off addressing a topic that may end up causing additional stress or even a financial drain on the business that will eventually need to be tackled later anyway. This session will cover how to best navigate through a tough conversation including how to prepare for a constructive dialogue, successfully address performance concerns with impactful feedback delivery, have effective conflict resolution, and develop the ability to flex your communication style. One size won’t fit all – being a strong HR professional means fluidly adjusting your approach to successfully manage your talent. By the completion of this workshop, you will not only have a firm grasp on how to keep your employees motivated through a better understanding of their drivers, but will then be able to use that to better lead them forward through tough situations and opportunities for future success.
Learning Objectives
Ability to build connection, trust, and a safe space between an individual and their manager while delivering crucial feedback
Recognition of when a tough conversation is needed and how to successfully obtain buy-in from your employee for a path forward
Identify strategies that will allow you to structure crucial discussions to improve performance, concerns, and address opportunities
Understanding of methods and best practices for de-escalating high stress situations to avoid further conflict and move towards an agreed upon solution